Frequently asked questions

Straight answers, no jargon

The questions we hear every day, answered the way we would answer them in the room. If yours is not here, call us and ask. We would genuinely rather you asked than guessed.

Before you read on

Nobody expects you to know this

Tinnitus gets very little airtime, so most people arrive knowing almost nothing about it. That is completely normal and it is not your job to have worked it out on your own.

If your question is not answered below, call us and ask. We would rather spend five minutes on the phone than have you guessing.

Reading up on tinnitus at home
Is there a cure for tinnitus?

There is no surgical cure and no medication that will eliminate tinnitus. That is not the full story though. Through proven programs like TRT, Neuromonics and Lenire, most people reach a point where tinnitus no longer dominates daily life. Reported success rates run from 75 to 85 per cent for TRT, and 83 per cent for Neuromonics across 14 clinical trials. The brain learns to tune it out, the way people who live near a train line eventually stop hearing the trains. The goal is not silence. The goal is control.

What is tinnitus?

Tinnitus is the perception of sound, such as ringing, buzzing or hissing, without an external source. It affects roughly 10 to 15 per cent of adults and can result from noise exposure, hearing loss, ear infections, wax, certain medications and stress. It is more common with age but it can affect anyone at any age. It is a legitimate auditory condition involving real changes in the auditory system.

What actually causes it?

The most common cause is noise exposure. Damage to the delicate hair cells inside the cochlea reduces the auditory signal reaching the brain, and the brain responds by increasing neural activity along those pathways. That increased activity is what you hear. Other contributing factors include stress, sleep disruption, some medications, caffeine, and jaw or neck tension. In most people it is a combination.

Why is it louder at night or when I am stressed?

Because tinnitus is as much about the brain as it is about the ears. When your brain classifies tinnitus as a threat, it pays closer attention to it, which makes it seem louder and more intrusive. Quiet environments remove the competing sound, and stress activates the nervous system, amplifying your awareness of internal sensations. This is exactly the cycle our programs are designed to break.

Does tinnitus mean I have hearing loss?

Often, but not always. Tinnitus and hearing loss frequently occur together, and yet plenty of people with completely normal audiograms have significant tinnitus. A comprehensive assessment is what sorts this out, and a normal hearing test does not mean nothing can be done.

Will it get worse as I get older?

This is one of the most common things people are told and it is not well supported. With structured management, most people find tinnitus becomes less intrusive over time rather than more. What changes is not usually the signal, it is how much of your attention it takes.

What is Tinnitus Retraining Therapy?

TRT is one of the most effective evidence based treatments for tinnitus. It combines sound therapy with cognitive behavioural strategies, specialist counselling and education. It works by retraining the brain to reclassify tinnitus as a neutral, unimportant signal so it gradually fades into the background. It typically takes 12 to 18 months, with reported success rates between 75 and 85 per cent.

What is Cognitive Behavioural Therapy for tinnitus?

CBT addresses the emotional and psychological impact of tinnitus, breaking the cycle of anxiety, stress and heightened awareness that makes tinnitus feel louder. TRT changes how the brain processes the sound. CBT changes how you respond to it. Combining the two consistently produces better results than either alone.

What is Neuromonics?

Neuromonics is a customised, music based therapy built around your individual hearing profile and tinnitus characteristics. It is delivered entirely by Telehealth, so patients anywhere in Australia can access it, and it runs across a 26 week active phase followed by 26 weeks of maintenance with one on one audiologist coaching.

What is Lenire?

Lenire is a bimodal neuromodulation device. It pairs sound delivered through Bluetooth headphones with gentle electrical stimulation on the surface of the tongue, stimulating two sensory pathways at once. It is backed by three large scale clinical trials, was the first device of its kind to receive an FDA De Novo grant for tinnitus, and is approved for supply in Australia. It requires in person fitting by a trained clinician.

Do I need a referral?

No. You can contact us directly to book a consultation. If you are a DVA client and your tinnitus is service related, we can assist with the paperwork and funding pathway. Our team handles all of that so you do not have to.

Can tinnitus be treated online?

Yes. Our Neuromonics program is delivered entirely by Telehealth, and assessments and counselling sessions can also be conducted remotely. This makes structured tinnitus care accessible to patients in rural, regional and remote areas across Australia.

Are there home remedies that help?

Some people get real benefit from white noise at night, reducing caffeine and alcohol, protecting their hearing, and managing stress. These are worth doing and we build them into every program. They work best as part of a structured plan rather than instead of one.

Can stress or anxiety make it worse?

Yes, reliably. Stress and anxiety do not cause tinnitus but they consistently increase how loud and how intrusive it feels. Managing stress through structured techniques, exercise and therapy is part of why our programs work.

When should I see a doctor urgently?

If tinnitus appears suddenly, is confined to one ear, pulses in time with your heartbeat, or comes with dizziness, ear pain, discharge or a sudden drop in hearing, see a doctor promptly rather than waiting. Most tinnitus is not dangerous, but these situations are the exceptions.

Are there support groups?

Yes, there are support groups and online communities for people with tinnitus, and connecting with others who understand it helps a great deal. Our open days serve a similar purpose, and there is no obligation to become a patient to come along.

When should I stop waiting and get help?

Now. If tinnitus is affecting your sleep, your relationships, your work or your sense of wellbeing, that is reason enough. The sooner structured support begins, the easier habituation is to achieve. You do not have to manage this alone.

There is no such thing as a silly tinnitus question.
The ones we hear most are the ones people apologise for asking

Still not answered

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