You are in experienced, empathetic hands

Tinnitus affects hundreds of thousands of Australians, disrupting sleep, focus and quality of life, and support can be difficult to find. Tinnitus Relief Australia exists to change that.

As CEO, Jamie leads the organisation with a clear purpose: to make help accessible, practical and life changing for everyone affected by tinnitus. He works closely with the executive team to shape strategy, direct resources and build a culture of excellence, and every decision starts from the needs of the people we serve.

His vision is for Tinnitus Relief Australia to be recognised as the country's most trusted provider of tinnitus and hearing services. He is a collaborative and empathetic leader, guided by the philosophy that how you do anything is how you do everything.

Outside work Jamie prioritises time with his family. He coaches the Brisbane Broncos Wheelchair Rugby League team and the Kawana Dolphins under 19s, bringing the same principles of leadership, teamwork and resilience that guide his professional life.

Bettina works directly with people when tinnitus has started taking over too much of life: sleep, mental health, concentration, relationships, or simply enjoying everyday things. She uses CBT and other evidence based mental health strategies to help people understand what is happening and change how they respond to it. She also oversees the clinical programs, supervises the clinicians, and works with GPs and other health professionals involved in each person’s care.

An Accredited Mental Health Social Worker with more than 19 years in social work, she has lived and worked in Germany and Australia. Her career spans hospital and mental health services, palliative and end of life care, aged care, child protection, family and domestic violence, trauma, cross cultural practice and complex psychosocial work.

Tinnitus care came a little unexpectedly, but it was a natural fit. She has always worked where physical health, mental health and difficult life circumstances overlap, and she was struck by how something described as a sound can reach into sleep, anxiety, relationships, work, confidence and a person’s sense of control.

What she wants people to understand is that getting better does not mean the tinnitus has to disappear. One of the best things she hears is, “It’s still there, but I don’t really care about it anymore.” When someone’s reaction changes, tinnitus takes up far less space in their life.

Bettina grew up in the Alps, and the mountains will always hold a special place, but she loves life on the Sunshine Coast. She has two children in a very sport driven family, so weekends revolve around Nippers and lifesaving competitions, with two much loved dogs usually somewhere in the chaos.

Sarah looks after the operations and administration that keep Tinnitus Relief Australia running smoothly for patients, clinicians and the team. That covers the CRM, processes and policies, invoicing and the coordination of administration across the business, so the clinical team can stay focused on the people they support.

She started in a part time administrative role, a few hours a week after being introduced through friends, and grew with the business into management. Her background spans administration, customer service and support work, and along the way she has built experience in operations, systems and team leadership.

What she wants more people to understand is that tinnitus affects far more than hearing. It can take a real toll on sleep, concentration, mental health and quality of life. There may not be a cure, but there is a great deal that can reduce its impact, and nobody has to navigate it alone.

Outside work Sarah is a mum of two who makes the most of the Sunshine Coast lifestyle. You will usually find her at the beach, at Pilates or with her family.

Grace brings both professional expertise and lived experience to her work. As the partner of a veteran she has a deep understanding of the challenges faced by Defence personnel and their families, and a strong drive to deliver care that is empathetic, trauma informed and genuinely transformative.

With a background in psychology and a Master of Audiology, Grace specialises in tinnitus care for people also managing PTSD, anxiety and stress. Her approach is grounded in Cognitive Behavioural Therapy, relaxation strategies and a client centred model that honours each person's pace and preferences.

She specialises in tinnitus care for veterans, CBT informed counselling and emotional support, sound therapy and stress management, adult rehabilitation and industrial hearing loss.

What she wants more people to know: tinnitus is not a life sentence. There are proven strategies that work, and you do not have to manage it alone.

Jane is a clinical audiologist specialising in tinnitus management. People come to her when tinnitus is affecting their sleep, concentration, relationships or general sense of wellbeing, and they are looking for someone who understands what they are going through. She provides thorough assessment, evidence based management and ongoing support shaped around each person’s history and circumstances, and liaises with GPs or refers to ENT specialists where that is needed.

What sets her approach apart is that she treats the whole person rather than just the sound, because tinnitus does not exist in isolation. It reaches into mental health, sleep, lifestyle and relationships.

She holds a Master of Audiology from Flinders University and has practised for almost three years, starting in adult rehabilitation before moving into tinnitus, the area where she knew she could make the most meaningful difference. Before audiology she worked in skin cancer medicine as a melanographer and in financial crime as a risk analyst, careers that sharpened her attention to detail and her commitment to getting things right.

In many ways tinnitus found her before she went looking for it. A significant number of the people she worked with were living with it, and she kept wanting to offer more than a standard assessment could give. The pull was also personal. She has her own experience with ear difficulties and tinnitus, and knows first hand what it feels like to want someone who genuinely listens and can offer a clear, considered path forward.

What she wants more people to understand is that they are not alone, and that help genuinely exists. So many people suffer in silence believing tinnitus is simply something to endure, and that could not be further from the truth. Well established, evidence based approaches can make a profound difference to quality of life.

Jane was born in Adelaide and still lives there. Outside work the simple things bring her the most joy: a morning walk to the local café, exploring the Adelaide Hills, finding new restaurants and the wine region on her doorstep. Time with family, close friends and her fiancé Rob is what keeps her grounded.

Wesley is an Accredited Mental Health Social Worker who delivers CBT for tinnitus distress. A big part of his work is helping people understand how tinnitus connects with stress, sleep, thoughts, emotions and behaviour, then using practical psychological strategies so they feel confident managing it themselves.

He holds a Bachelor of Social Work and has a background in mental health and social work, including work with veterans, people experiencing homelessness, and people facing complex mental health and psychosocial challenges. He particularly enjoys working collaboratively, helping people identify their own strengths and build strategies they can keep using on their own.

That work led him naturally into tinnitus care, where he saw how much it affects things that are often overlooked: sleep, stress, mood and everyday life.

What he wants more people to understand is that tinnitus is about much more than a sound. For many people the hardest part is the anxiety, frustration, poor sleep and constant attention that grows around it. You do not have to make the tinnitus disappear to make a real difference. Changing how you respond to it can reduce its impact and get you back to the things that matter.

Wesley was born in South Africa and moved to New Zealand with his family at 15, before eventually making his way to Australia. Starting over in new places at a young age gave him a real appreciation for how hard major life changes can be. Outside work he enjoys time with family and keeping active.

Adrian supports patients through the whole journey with Tinnitus Relief Australia, from the first phone call through to starting care. He provides education, coordinates referrals and helps people weigh up their options across the clinicians and the treatment programs, so the process feels clear and as straightforward as possible.

His background is in healthy ageing, with years spent caring for older Australians and helping them access the services that keep them independent at home. He studied Clinical Exercise Physiology, which led to him helping open and run a healthy ageing and rehabilitation centre on the Sunshine Coast.

He joined the team in September 2025. Tinnitus was something he had come across often while working with older people, along with the toll it takes on quality of life, and he wanted to help extend that support to the wider community.

What he wants more people to know is that they are not alone, and that they do not simply have to put up with it. Tinnitus is widely misunderstood, it genuinely affects quality of life, and it is not just something that happens as you get older.

Adrian grew up on a farm, where there was always work to be done and fun to be had, and he has loved the outdoors ever since. He is big on sport and hiking, and has recently taken on the challenge of ultra marathon running.

Letisha looks after onboarding for the CBT and tinnitus programs. She explains how each program works, walks people through the process and schedules their appointments, taking the stress out of organising assessments and paperwork.

Her background is in customer service and leadership. She has managed food outlets, led teams and worked in customer retention at Youi insurance, and spent six years in beauty therapy at a five star resort, where a high attention to detail was part of every day.

What she wants more people to understand is simple: there is help. Nobody needs to suffer in silence.

Letisha is from Toowoomba and is mum to three grown children and grandmother to one granddaughter. Outside work you will find her on sunrise or sunset walks along the ocean boardwalks, at the beach with family, or heading off on a spontaneous weekend road trip. Her Kelpie, Willow, is convinced she is more human than dog.

Eden is here to make each person’s journey as simple and supported as possible. From the first conversation he takes the time to understand someone’s experience of tinnitus, what they are going through and what they are hoping to achieve.

He guides people through the whole process: onboarding, coordinating appointments, helping with GP referrals, keeping GPs updated, explaining rebates and funding pathways, and staying alongside them through treatment. The aim is that people feel informed and confident about their next step, while everything runs smoothly behind the scenes.

He holds a Certificate in Business and began his working life in construction, in carpentry and roofing. He met many people there who had tinnitus after years in noisy environments, and what stood out was how many simply accepted it as part of everyday life, unaware that support and treatment existed. That is what drew him into healthcare.

His interest grew as he came to understand how many people are affected. His Pop is a veteran, which makes supporting the veteran community personally meaningful to him.

What he wants more people to know is that they do not have to simply accept tinnitus without exploring their options. Everyone’s experience is different, but understanding what is available makes a real difference, and sometimes the hardest part is knowing where to start.

Outside work, sport and fitness are a big part of Eden’s life. Most nights you will find him playing touch football, TRL or Oztag, or at the gym. Being part of a team taught him a lot about communication and listening, which is what he brings to work every day.

Marissa supports Jamie and the wider team across administration, DVA paperwork, invoicing, client coordination and the day to day running of the practice.

Her background is in administration, accounts, and health and wellness, including two and a half years working in online wellness programs. She joined Tinnitus Relief Australia almost two years ago for the flexibility as a mum, and stayed because she found a real passion for supporting people living with tinnitus and hearing difficulties.

What she wants more people to understand is that while tinnitus is not currently considered curable, real support is available. The team behind it works as one, with dedicated roles but everyone backing each other and the people they look after.

Outside work Marissa is mum to three girls and two much loved dogs, Kaiya and Buddy. You will find her fishing, riding dirt bikes, on long walks and mountain climbs, or at the gym. A creature of habit who also loves a good adventure.